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Refund services

Refund services

Changing or refunding period of validity

The changing or refunding period of validity for merchandises ordered online is seven days after receiving such merchandises, and the date of pick-up on original receiving certificate shall prevail.


Changing or refunding conditions:

Changing or refunding because of merchandise quality: in order to have different meanings on merchandise quality after delivery, please confirm merchandises’ quality after receiving merchandises. If there are quality problems, please refuse to accept them (very important)! If you have confirmed receiving, we will think that you have approved merchandise quality. As for bulk merchandises (including cloisonné vase series), please call service hotline of Beijing Xulongyi Arts & Crafts Co., Ltd. If there are really quality problems not conforming to industrial standards of various merchandises, Beijing Xulongyi Gongmei Corp. Ltd. will provide changing or refunding services for you;

As for small merchandises, please contact sales consultants timely and provide photos of merchandises with quality problems, and we will arrange after-sale service personnel for identification. If there are really quality problems not conforming to industrial standards of various merchandises, Beijing Xulongyi Gongmei Corp. Ltd. will provide changing or refunding services for you;

Beijing Xulongyi Arts & Crafts Co., Ltd. hopes that you can have a strong understanding of merchandises in our online store and purchase them carefully. Under the following conditions, merchandises can not be changed and refunded;

If purchased merchandises exceed changing or refunding period of validity and there are not quality problems, changing or refunding will not be accepted;

If bulk merchandises have been installed and used or damaged for installation and use, or secondary sales is influenced, changing or refunding will not be accepted, so as to guarantee our quality;

If secondary sales of small merchandises are influenced, changing or refunding will not be accepted, so as to guarantee our quality;

Discount reasons of off-price merchandises, including but not limited to price reduction of stock clearance products, display products, and products with defects or damages, shall be expressed by our sales consultants, changing or refunding will not be accepted after your purchasing;


Refund methods of Beijing Xulongyi Gongmei Corp. Ltd.:

The same as your payment method;
 
After sales return is confirmed, refunds will be remitted into your assigned accounts directly.

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